Technical Support Engineer

Are you look­ing for a role that will give you con­tinu­ous chal­lenges and learn­ing oppor­tun­it­ies? Maybe in a com­pany that is on the brink of explos­ive growth? If so, look no fur­ther!

We at Ser­vice-Flow are exactly that – a high-tech product com­pany with our sights set on scal­ing up fast. We’ve been work­ing on our product since 2012 and have been cus­tom­er-fun­ded until now. Earli­er this year we closed a big fund­ing round and rebranded our product as ONEiO, which means we can scale up like nev­er before.

We cur­rently have around five mil­lion tick­ets going through our sys­tem on a monthly basis, and that num­ber is grow­ing rap­idly. To enable this growth, we’re now look­ing for a Sup­port Engin­eer to join our pas­sion­ate team of soft­ware punks!

Responsibilities

Your daily work will revolve around troubleshoot­ing tech­nic­al prob­lems with our cli­ents. You will:

  • Address cus­tom­er and part­ner ques­tions and con­cerns regard­ing the ONEiO ser­vice
  • Become an expert on using the ONEiO ser­vice

Examples of oth­er duties:

  • Con­trib­ut­ing to product know­ledge by improv­ing the doc­u­ment­a­tion
  • Estab­lish­ing and mak­ing changes to integ­ra­tion con­fig­ur­a­tions, when needed
  • Help­ing with pro­duc­tion roll-outs for integ­ra­tions

What we're looking for

To suc­ceed in this role, you should have:

  • Excel­lent com­mu­nic­a­tion skills in Eng­lish (writ­ten and verbal)
  • At least a few years of work­ing exper­i­ence in IT sup­port
  • A pas­sion for learn­ing new
  • Gen­er­al IT know­ledge

On top of the min­im­um require­ments above, here are some extra skills that would really make you shine:

  • A bachelor’s degree in com­puter science/engineering or a related field
  • Know­ledge of tech­nic­al integ­ra­tion con­cepts (e.g. HTTP, XML, JSON, authen­tic­a­tion)
  • Exper­i­ence in programming/software devel­op­ment
  • Pre­vi­ous exper­i­ence of sup­port­ing a SaaS ser­vice

What we can offer

 

  • We’re going to be scal­ing up a lot in the near future, so you’re going to have a chance to devel­op your­self pro­fes­sion­ally in the dir­ec­tion you want – there will be plenty of room to take own­er­ship and spe­cial­ize
  • We are a flex­ible organ­iz­a­tion with low hier­archy and bur­eau­cracy
  • A sup­port­ive team that tackles chal­lenges togeth­er – there are no lone cow­boys here
  • Our product oper­ates glob­ally and is on 24/7. This means we need to have the best tech­no­logy solu­tions avail­able, and devel­op them con­tinu­ously
  • We’ve been work­ing in the cloud and with microservices archi­tec­ture from the begin­ning, with the sole pur­pose of being able to scale up – now is the time to join the team and grow togeth­er with us!

 

Inter­ested in join­ing us? Send in your applic­a­tion (just a few clicks is all it takes), and let’s start talk­ing! If you have any ques­tions about the role, you can con­tact our Tal­ent Acquis­i­tion Part­ner Saku Ruus by email at saku@findersseekers.io or phone at +358 50 430 7403.

About the company

Ser­vice-Flow was foun­ded in 2011, with a mis­sion to dis­rupt the integ­ra­tions space and accel­er­ate digit­al­isa­tion in com­pan­ies. Our sys­tem is an integ­ra­tion hub for ser­vice man­age­ment, the first of its kind in the world.

Based in Hel­sinki, Fin­land, our cur­rent cli­ent base con­sists of over 50 com­pan­ies in Europe, and part­ners around the globe. We have a sales office in the UK, and a grow­ing digit­al pres­ence in Europe.

Our cli­ents include VR (the Finnish nation­al rail­way ser­vice), CGI (one of the world’s largest IT and busi­ness pro­cess ser­vices pro­viders) and If (the largest insur­ance com­pany in the Nor­dics). These are just some of the great com­pan­ies we’re work­ing with!

ONEiO by Ser­vice-Flow is not only a cool product but also a super cool place to work – what really makes us a team is our pas­sion and “punk” atti­tude towards the status quo!

To find out more about Ser­vice-Flow, you can vis­it our web­site at https://oneio.cloud/.

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